![]() If you need your order back by a specific date please let us know and we will do our very best but we do not make guarantees. We work hard to complete our orders in a timely way but doing a job right also takes time. Once we have received your paid order and the ashes your order is added to the production schedule. Actual turnaround times vary and depend on many factors including how many orders are in the queue and the studio schedule. Please allow approximately 8 weeks from the time we receive the ashes for completion of orders. Please hold onto your tracking number until the ashes have been received and we will notify you via email as soon as we have received the ashes. We do not advise sending ashes via regular mail. Additionally, you may send the ashes via a courrier like UPS or FedEx with a tracking number. We advise using a pre-paid Canada Post Expresspost bubble envelope as this includes a tracking number, guaranteed delivery time and is kept out of the big sorting machines. Please include your full name and contact information inside the envelope. Please label the ashes with the order number or name of the deceased. Please DOUBLE BAG the ashes, this is to ensure it does not open while in transit. ![]() Not all of the ash will be used due to limitations of the material itself and all unused ash will be returned unless requested otherwise. If you are mailing in your ashes here is what you need to know: If you have a specific request, make a note during check out and the artist will contact you to discuss further.Īshes may be dropped off to us in person during our regular retail hours Fridays and Saturdays 11-4, or by appointment. NOTE: Not all designs are open to colour changes. We are currently accepting Ashes to Art orders via our web store, email, phone or in person on Fridays and Saturdays from 11am to 4pm.Ĭolour options vary by design and artist, the whole rainbow of colours is available, we can approximate a birthstone or a favourite colour upon request. Each piece is made individually and will be unique, sizes listed are approximate, and may vary within an order.
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